In Emergencies only:
Office hours: 0207486 4736
Out of hours: 07824 881 562. These numbers for emergencies only. Any non emergency maintenance issues must be reported through our Tenant repair reporting system.
Emergencies constitute things such as burst pipes causing flooding to the inside of yours or anothers property, major leaks or any other events which are a danger to life or property. If your boiler breaks down outside of office hours and there are no vulnerable occupiers in the household we will not be able to attend as this is not an emergency. We will have an engineer attend during normal working hours to repair boiler break downs.
If you are locked out of your property due to your own negligence, you must call a 24hr locksmith at your own expense and provide the details to the property manager during office hours for their records.
If you have been locked out of your property due to a faulty lock, please call the out of hours emergency line so we are able to advise further. If you require the fire brigade, police or ambulance services: Please call 999 for immediate assistance.
If you have an electrical, gas or water supply issue: please contact your supplier for further assistance.